Shipping Info
Know what to expect from the time you order until your products arrive.
How to spot free shipping
Look for the SHIPS FREE! badge near the product image on the product page. It identifies products that qualify for free shipping within the contiguous 48 United States.
Canada, Alaska and Hawaii: free shipping does not apply. Additional shipping and handling must be calculated and charged. Contact us for help confirming shipping charges before ordering.
Production & preparation
The estimated time to ship appears on the product page and varies by product. This is the expected time before your order leaves the shipping facility—not a delivery date. Estimates may change and delays can occur.
Shipment & transit
Once shipped, typical transit time is 1–5 business days. Timing varies by destination and shipping method; this is an estimate, not a guaranteed arrival window. Production time is separate from transit time.
Receive your delivery
Parcel or freight delivery depends on the size and weight of your products.
At the curb.
By appointment.
- Carrier contacts you to schedule
- Usually a four-hour window
- You or your agent receives and signs
- No inside delivery
Free shipping & delivery areas
Many products qualify for free shipping within the contiguous 48 United States. Look for the free-shipping designation on the product page. We also ship to Canada, Alaska and Hawaii, but free shipping does not apply. Additional shipping and handling must be calculated and charged for these destinations. Contact us for assistance with these charges.
Parcel & freight shipments
Smaller shipments typically travel by a parcel carrier such as UPS or FedEx. Larger or heavier products may require freight delivery.
Inspect your delivery promptly. Contact us about damage, shortages or incorrect items; see the Return Policy for reporting requirements.
Questions about your shipment?
Contact support@exteriorsolutions.com or call 866-760-2846. Have your order number ready. See our Return Policy for delivery-issue reporting requirements.
Need help with a shipment?
Include your order number when contacting our team.