F.A.Q.
Find help with ordering, delivery, returns and choosing products.
Orders & delivery
How can I check my order status?
Contact support@exteriorsolutions.com or call 866-760-2846 with your order number and the email address used at checkout.
When will my order arrive?
Product-page estimates indicate when an order is expected to ship. Production time and transit time are separate. Typical transit is 1–5 business days after shipment, depending on destination and method. Estimates are not guaranteed delivery dates.
Where is free shipping available?
Qualifying products ship free within the contiguous 48 United States. Canada, Alaska and Hawaii require separately calculated shipping and handling charges. See our Shipping Policy.
What should I expect with freight delivery?
The carrier will contact you to arrange an appointment, usually a four-hour window. You or a representative must be present to receive and sign. Delivery is curbside, not inside.
Returns & changes
Can I change or return a custom order?
Custom products cannot be returned, and orders cannot be changed or canceled once production begins. Contact us immediately if you notice a mistake; we can check the current status.
Can I return a standard product?
Most non-custom products are eligible subject to authorization, deadlines, condition requirements and a 35% restocking fee. The fee does not apply to our errors or defective goods. Review our Return Policy before returning anything.
What if something is wrong with my delivery?
Inspect promptly and contact customer service before altering or installing the product. Claims for incorrectly made or initially defective merchandise and shortages must be reported within 72 hours of receipt. See our Return Policy.
Choosing products
What types of shutters do you offer?
Explore vinyl, wood and composite shutters in louvered, raised-panel, board-and-batten and combination styles. Materials, sizes, finishes and options vary by product.
How do I measure for shutters?
Use the measuring instructions for the specific product you are considering. Decorative and functional shutters can have different requirements. Contact our team if you need help finding the right guide. View the measuring guide
Are custom sizes available?
Yes. Standard and configurable sizes are available, depending on the product. Check the dimensions and increments on the product page before ordering.
Are shutters sold individually or in pairs?
Check the unit beside the price. When a product is priced per pair, a quantity of one includes two shutters. Accessories may be sold separately.
Can I see color samples?
Perfect Shutters color chips are available for our vinyl shutters through participating product pages. Compare physical samples where possible; a similar color name from another brand does not guarantee a match. View color samples
Pricing & help
Do you offer professional pricing?
Our trade program serves contractors and builders. Use the Request PRO Pricing option on the website to apply.
Do you collect sales tax?
We currently collect sales tax on orders delivered to Illinois.
How can I speak with someone?
Call 866-760-2846, Monday–Friday, 7 a.m.–5 p.m. Central Time. You can also email our team or use the website’s live chat.
Still have a question?
Our team can help with products and existing orders.