Our Return Policy
Please review eligibility before returning an item. Every return requires authorization and the correct return address.
No restocking fee for our errors or defective goods. Custom products cannot be returned.
Which situation applies?
Standard products
Most are eligible within 30 days of purchase, with authorization. A 35% restocking fee and customer-paid return shipping apply.
Custom products
Not returnable. Changes and cancellations are not possible once production begins.
Our errors or defective goods
No restocking fee. Report incorrectly made or initially defective merchandise and shortages within 72 hours, before alteration or attempted installation. See the full requirements below.
Standard return eligibility
Most non-custom items may be returned for a partial refund within 30 days of purchase. Ordinary returns are subject to a 35% restocking fee. You are responsible for return shipping and packaging costs. The restocking fee does not apply to our errors or defective goods.
Condition & packaging
Items must be resalable, in their original packaging and include all originally supplied installation hardware. No credit is given for returned merchandise received damaged or otherwise not resalable.
Contact us
Call 866-760-2846 to request authorization.
Get the destination
Obtain the correct return address and instructions.
Pack & return
Include the original hardware and packaging. Return must arrive within 14 business days of authorization.
Custom products
Custom products cannot be returned. Once production begins, a custom order cannot be changed, modified or canceled. Custom products include custom vinyl shutters, wood shutters, headers and other made-to-specification items. If you are unsure whether a product is custom, ask us before ordering.
Damaged, defective, incorrect or missing items
Contact customer service promptly if your delivery has a problem. Claims for incorrectly made or initially defective merchandise and shortages must be reported within 72 hours of receipt, before altering the product or attempting installation. Inspect your shipment when it arrives. Exterior Solutions may require inspection at our facility before determining a repair or replacement. Defective merchandise will be repaired or replaced at our discretion; reporting a claim does not automatically establish eligibility.
Our mailing address is not a return location. Do not send merchandise there.
Start with return authorization
Get approval and the correct destination before shipping anything back.